Frisbi FAQ: Answers to Your Common Questions

Frisbi is an all-in-one solution for everything shipping. When shipping directly with a carrier, a small mistake can cost you a detained, returned, or abandoned shipment. We take care of everything so you can focus on selling. Plus, when you ship with Frisbi, you can save up to 70% on the cost of booking with carriers like UPS, FedEx, and DHL. Our exceptional customer support team will be there for you from booking through delivery, ready to answer any questions you may have. You can also keep track of your shipments, manage your orders, and invoice easily with Frisbi360™, our proprietary software.

We support sellers from all over the world and can help you expand to 11+ countries! Have a specific marketplace you’re trying to enter? Email support@frisbi.com to speak with an expansion specialist.

Yes! You can use Frisbi360™ to pick up and deliver shipments to almost any warehouse in the world that accepts carrier deliveries.

At this time, you cannot ship a full container with Frisbi.

Yes, Frisbi offers pallet shipping on any exporting shipment. Please contact support@frisbi.com to get a custom quote.

Depending on the country, it generally takes between 2-6 business days for products to be delivered.

Yes! Frisbi has a clearance team ready to help.

An Importer of Record (IOR) is the party responsible for ensuring that imported goods comply with all customs and legal requirements of the country of import. The IOR is usually the owner of the goods, but may also be a designated individual or customs broker.

We can look up your HS Code for you, or you can follow these steps to find it yourself:
Log into your account > Generate invoice > HS Code LookUp.

The Non-Resident Importer Program (NRI) is best suited for U.S. companies selling directly to Canadian consumers, retailers, and businesses. An important key to achieving market penetration and expanding export sales to Canada is to minimize the Canadian customers' work by making the transaction resemble a Canadian domestic transaction. This can be accomplished through the NRI. This program is an initiative of the Canada Border Services Agency (CBSA) that takes the burden of importing off the Canadian purchaser and allows the U.S. exporter to sell to Canada on a delivered-price basis, rendering the ordering process more transparent and stable to the Canadian customer. A Non-Resident Importer (NRI) is a business located outside of Canada that ships goods to customers in Canada and assumes responsibility for customs clearance and other import-related requirements. This program allows the U.S. exporter to include all shipping, customs clearances, duties, and taxes in the shipping and handling fees charged to the customer, who could even be charged in Canadian dollars. In this way, the transaction appears to the Canadian consumer as a domestic transaction.

In most cases, it will be the carrier directly. For certain countries, Frisbi will bill your account for the amount that the carrier bills for the taxes.

Yes, Frisbi offers return services in most countries where products can be sent from Amazon to Frisbi’s local partner warehouses to be shipped back to their origin.

Small Parcel Deliveries (SPDs) consist of units packed in individual boxes that are individually labeled for delivery. SPDs are generally smaller shipments that are sent via UPS, FedEx, DHL, or local postal services.

LTL Trucking refers to Less Than Truckload (LTL) and Full Truckload (FTL) shipments, including wrapped pallets.
These shipments require additional preparations.

No. All prices are dynamic and are subject to change without notice. Prices depend on market conditions/analysis from the carrier.

There are two ways you can create a commercial invoice for LTL/TL:
1. Log into your account > Generate invoice. 
2. Provide your own commercial invoice (include your NRI #, broker, and broker number).

Please contact support@frisbi.com to get started.

Yes, Frisbi can ship Hazmat. A pre-approved Frisbi Hazmat Account is required.
Please contact support@frisbi.com to set up an account.

No. Amazon does not require delivery appointments if you ship via small parcel.
Learn more about small parcel deliveries here.

When sending goods to Canada, UK, and EU countries, you do need a VAT/NRI number.

When there's a negative balance on an account it means there's a credit on the account.

Customers can create shipments worth up to their credit limit without prepaying. If the shipment is more than their credit limit, then a prepayment needs to be made.

Peak Season Surcharges (PSS) refer to temporary surcharges that major shipping carriers will apply to their base rate to cover increased operational costs during periods of high demand. Most surcharges take the form of a flat fee applied per pound and can differ widely between carriers.

Fuel surcharges are a percentage of the freight. The percentage can fluctuate each week, depending on the carrier.